Satisfaction of the population served by the postgraduate students of family and community medicine at the primavera 2 health center

Abstract

Introduction: the level of satisfaction of the population attended by postgraduate doctors of Family and Community Medicine becomes important for being the strengthening axis of the first level of care complementing primary health care. Objective: to describe the level of satisfaction of the population served by postgraduate students in Family and Community Medicine in the Primavera 2 Health Center in the year 2021. Materials and Methods: a study was carried out cross-sectional observational study, through probabilistic simple random sampling, they selected 350 people who were attended. Results: 91.7% of the population expressed that the care process was between excellent and good, 89.1% stated that the doctor-patient relationship is satisfactory, it was also found that global satisfaction is very satisfactory and moderately satisfactory with 82.9% and 16% respectively. Conclusions: the academic activities, the lack of medicines, the narrowness of the times assigned in care and the limitations in the care process caused by the pandemic of Covid-19, probably influenced the dissatisfaction results of the investigation.